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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • In the original packaging

Promotional or sale items are not returnable!

Are there any charges for return?

  • Yes, if you have just changed your mind the cost is £6
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping unless faulty

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Once approved, your refund will be processed minus the £6 return delivery charge. The credit will automatically be applied original method of payment, within 3 working days.